One of today’s most interesting airline-related articles comes from The Washington Post (free registration), which reports that some carriers are enlisting executives to monitor chat rooms and other forums in an effort to stay ahead of customer-service issues. Though several…
Frustrated with airline delays? If your answer is yes, you apparently have company from the folks at Travel Weekly (free registration). The trade publication runs an editorial this week decrying the sinking on-time rates of the U.S. airline industry. Flight…
Air Canada began service on Friday between Seattle and Calgary, Alberta. Air Canada’s regional affiliate, Jazz, operates the two daily round-trip flights on 50-seat Bombardier CRJ regional jets….
The nation’s travelers seem quick to forgive JetBlue for its Valentine’s Day meltdown. JetBlue was named the favorite airline of U.S. fliers according to a survey released Monday by the Consumer Reports National Research Center. Reuters writes the survey ranked…
While U.S. travelers were quick to forgive JetBlue for its recent operational problems (see above), customers were not so kind to US Airways. The Arizona Republic writes that no airline irked Consumer Reports readers more than US Airways, according to…
It’s been a bad year so far for passengers hoping to arrive at their destinations on schedule. USA TODAY writes that flights on U.S. airlines arrived late more often in the first four months of this year than in any…
United Airlines has a new policy for long ground delays. The Denver Post writes that United said it now aims to limit taxi-out delays on the ground before takeoff to three hours or less and limit taxi-in delays on the…
Proponents of a passengers’ bill of rights likely will be happy with developments in New York. The New York State Senate unanimously approved legislation that would require airplanes stuck on the ground for more than three hours because of poor…
Have you ever felt like your airline has canceled your flight because there aren’t enough people on it? Apparently, enough travelers have thought that over the past year that the subject now has the attention of Capitol Hill. Hearst Newspapers…
In case you missed this story from yesterday, USA TODAY writes that airline passengers are some of the most dissatisfied consumers in the USA, says the University of Michigan’s American Customer Satisfaction index. The industry earned its worst mark in…